Refund policy

Return Policy

We offer a 90-day improvement guarantee on physical (i.e. non-digital) goods.  Digital content is non-returnable and non-refundable unless defective and may be returned under our warranty.

If for any reason you are not satisfied with physical goods, you have 90 days after receiving your item to request a refund for the cost of the items your purchased and a free return shipping label.

After 90 days following the delivery of an order, in order to be eligible for a return, your item must be in new, unused condition; and in its original packaging, if applicable.  You are responsible for all return shipping costs beyond the shipping label.

All returns require a receipt or proof of purchase.

Original shipping costs are non-refundable.

You are responsible for taking sufficient care in packing the returning items.

All refunds will be issued upon receipt of the returned items free of any and all damage due to insufficient care in packing.

You can always contact us for any return question at info@puttercupgolf.com. 

Warranty

We warrant our products to be free of defects in material and workmanship for 90 days. We will replace any product that is defective or becomes defective during normal and customary use within 90 days after receiving your item.

What the warranty does not cover: We do not warrant our products against damage caused by third parties or by abnormal use, misuse, neglect, or accident. This warrant does not cover products that have been repaired or modified other than by PutterCup Golf. This warranty does not cover dings, chips, tire marks, deep scratches, unusual erosion, excessive bending, paint scratches, cosmetic blemishes or other normal wear and tear. This warrany applies only to the original purchaser of the product. This warranty does not cover any products which are not fulfilled by PutterCup Golf. This warranty is not transferable.

Warranty Return Shipping

Customers are responsible for any shipping costs incurred to send back products for warranty repairs. Customer is required to pack the item(s) being returned in appropriate sized packaging and with adequate packing material.


Return Rules and Restrictions

  • We will not accept CODs or third-party billing for returned merchandise
  • If product is damaged upon delivery or if your product is defective, please see our Warranty and contact us at info@puttercupgolf.com.
  • We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you can expect your refund in the same form payment originally used for purchase within 7-15 days of us receiving your returned product.
  • When returning merchandise, we recommend you obtain a tracking number for your return shipment for verification the product was shipped and was received by our returns department. We are not responsible for lost/undelivered packages nor will refunds be issued on lost packages.
  • Ensure your package has the appropriate postage.
  • We will not accept returns or issue refunds for items that were not directly purchased from puttercupgolf.com or the PutterCup Golf sales department.

Steps to Return a Product

  • Find your original packing slip or Order Confirmation email. Your Order Number will serve as your Return Authorization Number. If you cannot find your original packing slip or confirmation email, please email info@puttercupgolf.com and we will issue you a Return Authorization Number.
  • Pack the item in its original packaging if applicable and include sufficient packaging material.
  • Place one of the following in your package with the merchandise being returned: your original packing slip, a print-out of your confirmation email, OR a note with your full Name, Address, Phone Number, Email, and Return Authorization Number.
  • Please include a note with the reason for your return.
  • Seal up the package in a secure manner.
  • Ship to the mailing address included with your Return Authorization Number.